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Catherine Bewley, Fran Branfield, Michael Glynn, Peter Beresford,Suzy Croft, Jennie Fleming, Karen Postle


There has been a revolution in the way we think about social care in the United Kingdom. It is called personalisation, and at its heart is the idea that each person knows best what kind of service they require and that they can design that service to meet their personal circumstance. This has given rise to person-centred support, the idea that services should work with you to help you live your life in the way you want, rather than forcing you to live in a way that suits the service. This change presents a considerable challenge to the established services in social care. However, as with all such Government policies that require a lot of change, it is the professionals and officials who have received most of the advice and support about how to change. All too often the most important people, the service users, are forgotten or poorly informed about what is actually going on. This guide is designed to bridge that gap – to provide service users with useful information and practical advice about the services they use. This guide also discusses Disabled people’s rights when using services, the importance of a social model of disability, and how human rights and diversity are relevant to this groundswell of personalisation.
In partnership/with support of: De Montfort University, Brunel University, Joseph Rowntree Foundation, Values Into Action
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