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Becki Meakin, Colin Cameron, Michele Moore, Joanna Matthews

November 2017

This guide is for Disabled people on being involved as a service user representative.
It provides top tips about how to improve the experience of being a service user representative.
Listening to and respecting service users’ voices and perspectives is increasingly known to be an essential part of developing quality health and social care services.
In this user-led report, Shaping Our Lives aims to add new dimensions to this understanding by looking carefully at the impact on service users of becoming service user representatives. Drawing on the experiences of Disabled people who been called upon as ‘service user experts’ to share their views and take part in consultation exercises, this report probes a national paradox where service users are valued and taken seriously in the consultation context but are still subject to less respectful power relations in their day-to-day experiences as service users.
In partnership/with support of: Awards for All
Also read: The guide for those who want to involve service users
Download guide (docx)Download guide (pdf)