In 2003 – 2004 the training for people who wanted to become social workers changed. For the first time, people who used health and social services would be actively involved in the education and training of social workers. Shaping Our Lives, with support from the Social Care Institute for Excellence, consulted with users and user-led organisations to find out how this new involvement was going: whether user involvement was going well, whether there had been developments in what was considered ‘good practice’, and what, if any, problems existed in these involvement processes. The report documents those responses; it also provides advice to organisations big and small about involving service users, especially those who are often alienated or do not take part.